Payment & Security Policy

At Grafton Carpentry, we aim to make your shopping experience both smooth and secure. This policy outlines the payment methods we offer, how your transactions are protected, and what to expect during the payment process.

Payment Methods

  • Debit & Credit Cards: We accept all major cards including Visa, Mastercard, American Express, and Maestro. Transactions are securely processed using trusted gateways.
  • Mobile Payments: Apple Pay and Google Pay are supported, providing fast and secure one-tap checkout options on compatible devices.
  • Bank Transfer: For large or trade orders, we offer direct bank transfer upon request. Please email us at hello@graftoncarpentry.com for invoicing and details.
  • Buy Now, Pay Later: Klarna or Clearpay may be available depending on your eligibility. These options allow you to spread the cost over time. Just select your preferred provider at checkout.

Security Measures

  • SSL Encryption: Our website is fully SSL-encrypted, ensuring all personal and payment data is transmitted securely.
  • 3D Secure Authentication: Some card payments may require verification via Verified by Visa or Mastercard SecureCode for added protection.
  • PCI Compliance: All payments are processed via PCI DSS-compliant platforms, adhering to the highest security standards.
  • Fraud Prevention: We monitor transactions for potential fraud. If something seems suspicious, your order may be temporarily held while we verify the details.

Payment Troubleshooting

If you experience any difficulties during payment, such as declined transactions or checkout errors, please contact us directly at hello@graftoncarpentry.com or call 07703 578 683.

Refunds

All refunds are processed via the original payment method. Depending on your bank or provider, it may take up to 5 working days for the refund to reflect in your account. See our Returns Policy for more details.

Contact Us

Have questions about payment or need assistance? We’re here to help: