Privacy Policy

Last updated: 06/05/2025

This Privacy Policy explains how Grafton Carpentry Interior Door Specialists LTD (“we”, “our”, or “us”) collects, uses, and protects your personal information when you visit www.graftoncarpentry.com or use our services.

1. Who We Are

We are Grafton Carpentry Interior Door Specialists LTD, a UK-based business specialising in the supply and professional fitting of interior doors.

2. What Data We Collect

  • Your name
  • Email address
  • Phone number
  • Billing and installation address
  • Payment information (processed securely by third-party providers)

3. Sensitive Data

We do not collect or process special category (sensitive) personal data.

4. How We Collect Your Data

We collect personal data when you:

  • Use our contact forms
  • Request a quote
  • Place an order

5. Tools & Platforms That Process Your Data

We use the following third-party services, which may collect or process limited data:

  • Fluent Forms – to collect form submissions
  • Privyr CRM – to manage customer leads
  • Google Analytics – to analyse website traffic (IP address, browser data)
  • Meta Pixel & Conversions API – to measure marketing performance
  • Klarna – if selected by the customer at checkout for flexible payments

6. Cookies and Analytics

We use cookies to improve your experience and measure the performance of our website. Please refer to our Cookie Policy for more details.

7. How We Use Your Data

  • To contact you regarding your enquiry, quote, or order
  • To fulfil and install your door order
  • To process payments securely
  • To improve our website and marketing

8. How Long We Keep Your Data

We keep personal data for up to 6 years for accounting and legal purposes unless you ask us to delete it sooner and there is no lawful reason to retain it.

9. Your Rights

You have the right to:

  • Access the personal data we hold about you
  • Correct any inaccurate or incomplete data
  • Request erasure of your data
  • Object to or restrict processing
  • Lodge a complaint with the ICO (Information Commissioner’s Office)

10. ICO Registration

We are registered with the Information Commissioner’s Office (ICO) and comply with all requirements under UK GDPR and the Data Protection Act 2018.

11. Contact Us

If you have any questions or wish to exercise your rights, please contact us:

Email: hello@graftoncarpentry.com